Geek Squad

Everything but the in-person help was ABYSMAL. THE WORST. It's the only reason they're even getting 3 stars. I bought an open box computer in May. In September, the motherboard crashed unexpectedly. Geek squad said they'd need to send it in for replacement. That took a couple weeks or more. It came back and it was stuck in a boot loop, so they needed so send it back again. It was back after a week, and then I discovered that they INSTALLED HALF OF THE TERABYTE OF STORAGE that it originally came with. Thankfully they said they'd install the correct storage within 24 hours. Hoping that I get this computer tomorrow morning. But seriously, if they're the computer experts, how in the WORLD do they 1) replace the core component, but don't wrong to where it doesn't boot up, and 2) not ensure they put the correct amount of storage that the device came with?? At this point, I'd rather take it to a private repair shop, or go to Apple. Completely insane.

- Zach Johnson

Tried calling but you can only get their offshore call center (who tried telling me they were local). I asked: do you repair PC monitors? Yes. Is the person in store to inspect and quote a repair? Yes. So I uninstalled it from a complicated mount and came in. They were 15 min late for the appointment I set. Turns out they don’t repair monitors, and they don’t offer anything at all if it’s not a Best Buy SKU. Waste of time. Asked to speak with a manager but he was on lunch.

- Rob Rudloff

The people are nice, but what a pain to do anything through Best Buy. I was directed to a call center, they couldn’t understand I just needed a new battery & install for my phone. They tried to sell me something I didn’t want. I had to set an appointment to be seen, and I was on time, but it was more important for the geek squad people to attend walk-in customers, then the folks with appointments and waited 30 mins past my appointment. I just won’t go back, though I used to enjoy going to Best Buy.

- Heartof China

Went in person and was still given a vague cost. Their response to me not appreciating the vague lack of effort quote was to imply I couldn't afford the service. I'll go pay more elsewhere. You can not get through to schedule an appointment with Geek Squad. Keep being sent to different departments and repeatedly ask why I'm calling. I was hung up on twice, while "being transferred to the right department." Spoke to six different people on three different calls, and no appointments were scheduled.

- Francesca Johnson

i showed up expecting a decent priced repair by professionals. i ended up waiting for 40 minutes (short staff due to retention issue from bad management most likely, quit making tech nerds into salesmen) and getting a sales pitch about their “membership”. i take good care of my stuff and dont really need a 200 best buy membership to fix my stuff, however with a software issue i do expect a decent repair job. nope, some kid comes up and starts adding up the repair job which totals to 400 dollars, when like i said is a software issue and most likely needs to be reset which is above my knowledge, it really shouldn’t cost that much. he then gives me a 7-10 day turn around. i then proceeded to thank him for his time but im going to look elsewhere, he starts trying to sell the membership again and after i told him im not interested he said “pft whatever man”. absolutely unprofessional and uncalled for. i was going to buy more items that i needed for my new phone but after this, best buy ain’t the place. go somewhere local.

- yes man