The Mac Surgeon

Hello, I’ve used MS for two upgrades to my mac book laptop. It was a very friendly and great experience. I had Ted and Amed over at my home they were communicative friendly and helpful. I thought that I was getting my moneys worth. I spent almost $600 with them. I would really love to give them a five star 😔review but unfortunately I can barely use my laptop. I got paid to get it upgraded, updated with a new hard drive installed beginning of summer. I didn’t notice until this fall around October when I pulled it out to use it for software and Internet. As I don’t use my laptop often but we brought it in a summer trip to use as a DVD player. So there was a lot of time in between. Which is why I didn’t notice that my computer is even slower than before and is not upgraded at all. 😩 Was definitely not worth the money. I’ve called the number that Ted gave me and the number listed on this Google multiple times in the last three months I’ve left voicemails as well. No one has gotten back to me. And it’s very frustrating and upsetting. That was a lot of money for me to invest in as a mother of two I feel very duped. I would love to change this review if someone from this company would please contact me so they can refund me or actually see what’s going on with the laptop since it works worse than it did before. Please get in touch with me, I want to resolve this issue. Thank you, - Gigi UPDATED REVIEW *** 01/26/2023 I am editing this review because the company finally got back to me early this month in January 2023. They’re offering to do a diagnostics and they won’t charge me if the issue is with the battery and hard drive that they installed. They also aren’t sure if the items they installed or under warranty. They were closed for a few months I guess they were renovating which is why they didn’t respond to my emails or calls during the fall and winter. I’m just happy that someone responded to me. I never wanted to leave a low review because Ted and his coworker were so nice and friendly people. They were really affected and offended by my “one star review quote. Which I can understand . Which is why I am changing my review to five stars. I hope this helps their business and I hope they have a good year. -Gigi V

- Gigi “Sapphire” Ventura

I had a great experience dealing with The Mac Surgeon , Ted specifically. My iMac wasn’t working, so I reached out to them and got a response within the hour .They are very responsive to all messages. They kept me up-to-date with the progress of my computer, the work was done in a reasonable time. Overall a great experience. I’m happy with their service. I would HIGHLY RECOMMEND them.

- Joe Zambrano

If you're looking for exceptional service and expertise when it comes to your Mac computer, look no further than Ted and the Mac Surgeon. From start to finish, working with Ted was an absolute pleasure. Ted is incredibly knowledgeable about Macs, he was also patient, kind, and understanding throughout the entire process. He took the time to explain everything, and how to best break-in the new battery installed in my 2017 MBP. What really set Ted apart, however, was his commitment to getting the job done right. He went above and beyond to make sure my computer was running efficiently, and he even took the time to offer tips and advice on how to keep it that way. Overall, I can't recommend Ted and the Mac Surgeon highly enough. If you're in need of Mac-related assistance, do yourself a favor and give Ted a call. You won't be disappointed!

- Robert L

Had a great experience getting my 10 year old MacBook repaired from a swollen battery. They were able to get it looked at quickly, and Ted kept me in the loop through the whole process. Very fair and transparent with pricing. I appreciate the hard work, and definitely recommend to anyone with a Mac in need of service!

- Kye Arias

My IMac completely stopped lighting up and I took it to the Mac Surgeon. Ted checked out every inch of my computer to determine that while the computer was fine, the screen was bad. He gave me options to either replace the screen or he would source a refurbished computer if I was interested. Ted went out of his way and spent a lot of time until he had the answer. I would definitely use The Mac Surgeon’s service for any Apple product issues. It is a top notch business specializing in Apple products and systems.

- Patti Smolsky