Doug's Laptop Shop

Doug’s Laptop Shop is fantastic! Doug and his wife, Becky, provided exceptional service, and I couldn’t be happier. They were professional, friendly, and truly went above and beyond to ensure everything was perfect. It’s rare to find a shop where you feel so well taken care of. I highly recommend them for anyone in need of laptop repairs or tech help. Thank you, Doug and Becky, for the amazing experience!

- Scarlett Zimmer

Awesome shop. Doug & Becky are taking real good care of my phone and give updates whenever I call. Parts have to be ordered but that's ok with me I don't mind waiting (because of the holidays the shipping is taking a little longer).im very happy with the service and the kindness of the front desk lady Becky. I will leave another review once I've gotten my phone back. Regena Quarles Phone is a galaxy S20fe

- Shadeed Quarles

I’m happy to have ran into this repair shop! The owners are professional, friendly and knowledgeable! Becky at the front is the sweetest, overly abundantly intelligent and a great person to have interacted with. Doug did an amazing job on fixing my iPhone. I could not be happier! I will always come here for my electronic fixing needs. Thanks a million!

- Jennifer Frank

I've known Doug a long time. (Close to 30 years.) He is the only computer specialist I've ever dealt with in Casa Grande, and will continue to use his services. I've never left Doug's Laptop Shop feeling unsatisfied or disappointed. You can get a price upfront for repairs and parts, and services and he holds true to his word. If you need a new computer (custom built), repairs, computer parts, or even network setups; Doug Young is the man to see. Doug taught me everything I know about computers.

- B Pedde

Please, read this and the other reviews before visiting. Terrible customer service! The gentleman who works on the computers seems nice enough and seemed genuine enough. He did make some effort though twice tried to get me to purchase a laptop that didn't fully work. The woman who runs the front desk is like no other person I've ever met in any front end of any business. Incredibly, searingly next-level rude, as others have mentioned. Not curt, but straight-up street-level traffic-altercation rude, of the type that make you fully stop and say to yourself, "Did this lady really just talk to me like that? Seriously??". When I brought the slow-running computer I'd just purchased back the morning after purchase because it couldn't even buffer a YouTube video at 480p, much less operate with two tabs up, she said 'no refunds'. I asked if she was ok selling computers that don't run video after the customer said they run video, and she replied "No refunds that's our policy". She was just fine selling a $300 computer that couldn't run a YouTube video, then didn't want to take it back. After much arguing the gentleman came from the back, after a discussion he asked if he could have a chance to make it right. Now to me that's how you do good business, fair enough. So even though the woman in front of being ridiculously, comically rude, he's trying to make it right, and I'm guessing maybe she's had a rotten day let's be human and let this one pass, so ok. I called up there a week and a half later he's got a new one ready, I thought he was fixing the old one but fine, let's get one that works well. When I went in to get the replacement, they've got a computer, wireless mouse, and the mouse receiver is in a USB multi port taking up the one USB port on this laptop. So all he tells me is he has lots of extras for the trouble, and I'm smelling something's up so I said I need to test it. I went to test it and the mouse pad on this laptop is non-functioning, which of course they didn't offer up front. That's what the mouse is for, to replace the broken pad. For $300. And also now almost two week process, and being treated like trash by the woman at the front desk, and an argument. So I refuse to take it, ask for my money, and the woman is yelling about no refunds again. And mad at me, telling me I'm a rude customer after a two week, two-nonfunctioning laptop $300 experience. I really have better ways to spend my day. I had to explain that this was not legal, I would call my bank and get them to claw the money back under purchase protection, and call the city chamber of commerce, or they could refund me presently. The woman literally tried to bully me into taking a second computer that didn't function properly, and basically in my opinion steal $300 from me. She said I 'couldn't be satisfied' because I wanted a computer with a mousepad that works. This exact same behavior from has been reported through many previous reviews, which I unfortunately neglected to check before entering the premises. Who acts like this in a place designed to get customers to feel good about buying things so they can earn money? Just this one lady. I've never seen another person like her in any business, anywhere, ever. The gentleman is nice enough, but still twice tried to get me to take a computer which didn't function properly. Unfortunately we have to give one star to post a review. This was a zero star experience, and the worst I've been treated in 52 years, in any business from Arizona to Mississippi, to Illinois, Canada, and back. My guess is that they survive mostly preying on the many retirees who live here, and don't know any better. This was literally edging on complete fraud. What an experience. I advise you to stay far, far away from this place.

- Gregory Janacek