Geek Squad

If I could give 0 stars I would. I looked online for a place that can fix my cracked TV screen and they were the first to pop up on Google. I called and they stated that they do NOT fix tv screens. It must be an internal issue. But it states online they they are a tv/computer repair service. I informed them that they need to correct the online info so others don't waste their time. Frigging frustrating. My tv is 55 inches and very heavy for me. Glad I called.

- Tasia Roddy

Terrible service, when I gave them my computer I had told them the parts I had replaced, all the work that had been done on it and pointed to the problem. They then proceeded to ignore all of my input entirely and took DAYS to confirm with me the problem I had already told them about. Then when I finally got my computer back they had updated all my software and when I say "update" I mean NONE of my apps worked as they did before or just wouldn't open at all, I had to factory reset my PC just to fix whatever they did to it. WOULD NOT RECOMMEND THEIR SERVICE! Either learn on your own how to fix your PC or device through YouTube or go ANYWHERE ELSE

- Snow

Last place I’d go for any help as you can do everything they do with a quick google search or simple self diagnosis of your computer (if your semi familiar with components) not worth your time. I don’t think it’s the employees fault it’s just the way they advertise their service. More of a company to help older people figure out their new remote than helping someone their age diagnose and issue with a computer or phone.

- Keegan Kahler

Hello, just wanted to comment on the great work the Anchorage Alaska Muldoon, Geek Squad team did. Recently I had to have my computer factory reset. After discussing the options it was decided that was the best recourse. I was treated very professionally but yet I felt a level of personal attention was given to me. Although there may be others involved Evan, Shawn, Brandon, and Harley all performed their jobs at this level of professionalism with personal attention to me and my situation. My thanks and appreciation for a job well done in a timely manner. If more companies treated their patrons like this, there would be a lot less problems in customer service for other companies. Thank you for this opportunity to give feedback, Rod Bagot

- bagotfish bagotfish

Very pleased with the quality of service and how quickly my problem was resolved. I have been having trouble with my router not being unable to game online with my Xbox One. The tech showed up on time, discovered my new router was faulty, and was able to setup my old router to work correctly and out perform this new TrendNet router I wasted money on. They saved me time and money cause now I'm getting 200.00 bucks back for the return of this over priced router that didn't even work. Excellent service, will do business with again.

- Dam B