Alaska MacStore

I’m bummed I had to give one star to leave a review. These people are swindlers. Paid $600 to repair keyboard and clearly said if it’s anything else do nothing and put it back together and I can use an external keyboard. They destroyed the charging ports that functioned perfectly and now the computer is trash. They ignored my constant emails to pick up. Now they say I have to wait another two weeks for a refund minus parts restocking fee and they are still charging me labor for destroying my computer. Reporting them to Apple, the Ombudsman and any site I can leave a review with this so they stop ripping people off. If they had any integrity at all they would not charge labor, give me a full refund and admit their mistake. It’s heartbreaking reading the bad reviews after the fact. 😢

- Jaime Olson

The folks at Alaska Macstore were awesome. Thankfully I had the AppleCare and my supposed “waterproof” iPhone went for a swim and I got the full green screen on my phone. Took it in and they had it back and running in a couple of hours. Overall fantastic experience!!

- Joshua York

I find it interesting that my completely honest and accurate negative review of the Alaska MacStore seems to have been removed. This small business ripped me off for $200.00 because they declined to download all the information on iCloud to my new computer (when I did not know how to do this) and charged me instead to evaluate the hard drive on my old computer twice. When I went to the Apple Store after paying the Alaska MacStore $200.00 for nothing and discussed this with an Apple employee there, he performed this action in less than five minutes and at no charge. I should be entitled to a full refund of the money I wasted. Apple customer service made note of my complaint, but said it is up to this company to refund what I paid. This company is disreputable. I advise you to steer clear.

- Multi Miscellaneous

Rlly nice lady. They have a whole shelf of vintage Apple computers, super cool.

- Cash Christian

I'm genuinely disappointed by the service and doubt I'll return. Here's the deal: After installing four new memory modules in my iMac, I experienced stability issues and crashes. With zero time for my personal tech detective work, I carted my computer over to the MacStore, telling them I suspected a rogue module. They said, "No worries, but it'll cost you a Benjamin for the diagnosis!" A few days later, I called for the verdict, and no surprise here, "Diagnostics report memory errors" (duh). Their grand solution? "You could swap out the logic board, all the memory modules, or get into the thrilling business of testing them one by one." But, they hadn't done that last part, citing the time it takes. So, there I was, back at square one, but $100 lighter. I brought my computer back home and, with some spare time on my hands, took it upon myself to identify the culprit modules, which I sent back to Amazon for a refund. Bottom line? This whole ordeal was a waste of time and money, with a dash of frustration.

- Tim Ryan