Business Hours
Business Overview
Geek Squad has mixed reviews; some customers may be satisfied with the service, while some reviewers had negative experiences. Geek Squad frequently offered services to assess devices, but their ability to complete certain repairs is questionable. I took my laptop to my local repair shop and they fixed it in under five minutes..
Services Offered
Most Recent Reviews
I contacted Best Buy to have the Geek Squad assess 2 mountings of TVs before we purchased the them( Home Theater). I have always been comfortable with Best Buy and Geek squad. Although, they have outsourced home theater installations (at least in my area). The gentleman that arrived was delightful. But I knew more than him on what was required. Emphasizing a nice person but we walked away less $100 and we were going to spend much more. I contacted customer service for a refund ( out sourced …no problem with that but represent the company you serve) and they said no deal. Guess Best Buy doesn’t really care anymore about their customers. Corporate strategies are distancing them from their customers.
- Kay P
This place is the worst! I had a reservation/appointment for 3:40 got there for my appointment for a screen replacement, the guy ran the tests and everything on my phone getting it ready for repair… SO I THOUGHT! he told me it would take about 2 hours. He calls my bf at about 7:30 I’m thinking my phone is ready but BOY WAS I WRONG! The repair guy DIDNT even start on my phone mind you I had already paid. The guy was saying you can come back tomorrow well NO IM NOT COMING BACK THATS THE WHOLE POINT OF ME MAKING AN APPOINTMENT. 0 stars I definitely DONT recommend this place PERIOD!!! I waisted my whole afternoon
- Tyeesha Palmer
Excellent service, agents always willing to help. I used to have to wait in hour long lines for Geek squad help, but now with the new appointment set up (which is super easy to do and you can still be a "walk-in" and make an appointment in store... they will literally do it for you at the customer service counter) I have my personal time with an agent that no longer feels rushed or put on the back burner.
- Emily Mueller
Called the store in advance and no one we spoke to mentioned that we had to make a reservation. (Is it fine dining or computer repair?) We went into the store and the staff comes of as snobbish, the guy working the geek squad counter was condescending and rude. Who wants to spend 20 minutes checking in your item? Went to a locally owned computer repair shop. Staff was helpful. Dropped our laptop off to be repaired in under five minutes. They're going to call when it's done. No reservations needed.
- Charlie Herron
I've paid for Geek Squad service for 3 years and every time I take laptops in they don't fix what I need.6 months ago I spilled some water on it and took it in and that older white haired man, that always talks down to you, told me they wouldn't even look at it. They wanted to send it off somewhere with a $280 fee to have it checked out. No way. It came back but was running slow so I took it in for yearly maintenance. They called 2 days later and said it was fine. Bull. Now when I open something 2 other things open and it's going haywire. I'm pissed. No more renewals for me. It's Vipre for security and anywhere else for repairs.
- Wendy Ruff