uBreakiFix - Phone and Computer Repair

Thanks Alex for fast service and making sure I was taken care of by fixing my phone screen. Also you should take advantage of the Home+ as well because it would come in great handle especially for college students who need devices fixed! They fix my screen in under an hour as well too.

- Nehemiah Edison

Against my better judgement, I visited this location again for another repair. It was just as bad or worse than the first visit. It's the only location within 2 hours so I don't really have a choice. I first went in over 2 weeks ago to get my phone fixed under warranty. Spoke with the employee, verified the warranty, dropped off the phone and was told to pick it up around 5. I get there to pick-up the phone and was told "Sorry, we didn't have the correct part, we will need to order it" although they had both parts in hand when I left at 10:30 A.M. No call or anything to advise the phone wouldn't be fixed. This was on Tuesday 7/30 and I was told the part would be in by Friday and I would be notified. Monday, 8/5, rolls around and I hadn't heard anything, so I give them a call. On this call I was told the parts should arrive later in the day or tomorrow. I didn't hear anything by Wednesday afternoon, 8/7, so I give them another call. On this call I was told there isn't tracking available on the parts so I should check in later in the week. I was tired of the run-around at this point and decided to wait and hopefully hear something. Wednesday, 8/14, I called in to check the status of the parts and was told they had arrived on 8/9. This made me more upset that I hadn't been notified but I was glad I could at least get my phone fixed. This morning, 8/15, I take the phone in to get it repaired. The employee looks at my phone and tells me that warranty isn't going to cover it because of some kind of factory defect in the paint. This after waiting 2 and a half weeks, the phone being inspected by 2 different employees, and them having the phone in the repair room for a whole day. The last time I took my phone to these incompetent imbeciles they completely broke my phone to the point Samsung had to issue a replacement. I am sure there are some things they do well but customer service and follow up aren't on the list. I have attached a picture of the warranty voiding defect below. If you can even see the "damage" you will notice it is not a scratch, no paint missing, and is in fact still blue like the rest of the phone. I'm sure they can fix I-phones and I-pads without much of a problem but if you have a flip or fold phone, save yourself the trouble and use someone else.

- Kristofer Potter

Shop around before going to this place. I made an appointment online for my cracked screen on my phone. When I made that appointment on their website, it stated that, for my phone the cost of the glass (digitizer) was about $120. When they were finished with the repair and I was about to check out, they said it was $359! What a rip-off! I wouldn't recommend this place to anyone. They didn't disclose the actual cost beforehand and then charged way too much. Shop at the small shops that need your business and will do right by you. I know I will in the future. Not that it matters but I'm a disabled veteran and I feel like I've been taken advantage of by this corporation. Beware!

- Randy Perkins

Phone repair this time was fantastic! We 1st went in about 6 months before and the repair was attempted but failure. Was told they would call us when they got replacement screen film for our Flip 3's but never called. We chose to go in and ask, was informed complete turnover and apologized. This new crew did great and we recommend them to anyone who needs phone repair!

- Shaun Lamb

Alex and Kirlando were extremely helpful and patient. They took their time to help me and show me how to do a lot of things with my phone. Above and beyond. Highly recommend!

- Jonathan Chapman