uBreakiFix - Phone and Computer Repair
+1 334-780-1700
Business Hours
Business Overview
uBreakiFix in Auburn, AL, is a computer and phone repair shop with a high overall rating, but experiences are mixed. Some customers praise the excellent customer service and quick turnaround times, while others report issues with communication, long repair times, and perceived overpricing. The business offers a variety of repair services for different devices.
Services Offered
Most Recent Reviews
Very good work! But over priced. I got 2 recs after we left for cleaning phone for $20 not $89. But happy with most of work. Customer service was excellent! Ray was the epitome of a good salesman....very polite and easy to work with. Thanks....I'm sure I will be back as well as give you good referrals.🎄🎅🤶
- Claudia Kennedy
Deshawnn, Hannah, and Noah are awesome! Thank you guys so much for fixing my phone, and it only took a few hours! Such wonderful customer service and they always make you feel welcome! Thanks guys, I'm definitely going to be coming back the next time this happens, which hopefully when my phone won't break again!
- Kayla Jane
Each time I've had to get phone repairs, this team has been exceptional!! Each step of the process was explained thoroughly. The team maintains a professional atmosphere and shows concern for the customers' time and issues. 10/10 AGAIN!!
- Angela Slaughter
How does this business have a 5 star rating? Deplorable customer service, zero follow through, zero comminication (and I was dealing with managers). They ordered a part for my computer over a month ago. I never heard from them so I called and a manager told me my part was delivered on a day they were closed and was not received by the store. She promised she would try to locate the package call me in 7 days (or sooner) to update me. Two weeks later I still had not heard anything so I called and talked to another manager who let me know my part was lost in the mail and they would have to re-order it. There was no attempt to contact me. There was no apology that no one had contacted me, or for the lost part, or for wasting my time until I said I would write this review. Given this experience why would anyone use this business?
- Devin Doherty
Said the repair would take 2 weeks top, took a month and marked unreparable. I had to contact them constantly trying to find out what was the issue and each time I called I was given a different excuse. Pretty bad service and no clear answers.
- Elisha Oyola